Privacy Policy

299bot Privacy Policy — Your Data Is Safe With Us

299bot takes your personal privacy seriously. This Privacy Policy clearly explains what information we collect, why we collect it, and how we keep it safe.

Last Updated: January 2026 Applicable in Bangladesh SSL Secured
Our Commitment

Why Is Your Data Safe With 299bot?

256-bit SSL Encryption

Every transaction and piece of personal data you share is protected with military-grade 256-bit SSL encryption. No third party can access this information.

Your data is never sold

299bot never sells your personal information to third parties. Your name, contact number, and financial details stay with us.

Secure Data Storage

All data is stored on secure servers that meet international security standards. Regular security audits are conducted.

Identity Verification Protection

Identity documents and records submitted for KYC verification are stored in encrypted form and accessible only to authorized personnel.

Marketing Opt-Out

You can opt out of promotional messages at any time. Simply let our support team know and we will update your preferences right away.

Transparent Data Policy

We are upfront about what data we collect and why. There is no hidden agenda — our Privacy Policy is fully transparent.

1What Information Do We Collect?

From the moment you create a 299bot account, we collect certain information across your activities. This Privacy Policy clearly outlines what data is collected and why.

Information collected at registration

  • Full name (in Bengali or English)
  • Mobile number (registered with Mobile Banking/Nagad/Rocket)
  • Email address (if applicable)
  • Date of Birth (for age verification)
  • Preferred username

Information collected during identity verification

  • National ID (NID) number and photo
  • Passport or driving licence (where applicable)
  • Selfie or photo (for identity verification)

Automatically Collected Information

When you use 299bot, certain technical information is collected automatically. This includes your device type, operating system, browser type, IP address, and the date and time of your visit.

  • IP address and approximate location
  • Device identifiers and browser information
  • Session duration and page visit history
  • Referral source (how you found us)

Financial Transaction Data

Transaction details related to deposits and withdrawals are recorded. However, 299bot never stores your full bank account number or complete payment card details.

299bot collects only the information necessary to provide our services. We do not ask for any personal data beyond what is required.

2How Do We Use Your Information?

Data collected by 299bot is used only for its stated purpose. We never use your information for anything else without your consent.

Type of Data Purpose of Use Legal Basis
Name & Mobile Number Account Creation & Communication Contractual Requirements
NID / Identity Card Age & Identity Verification (KYC) Legal Obligations
Transaction Information Payment processing & AML compliance Legal Obligations
IP / Device Security & Fraud Prevention Legitimate Interest
Gaming History Responsible Gaming Monitoring Legitimate Interest
Email / Mobile Promotional messages (with consent) Your Consent

299bot analyzes your gaming activity to improve our service quality and identify potentially risky behavior to support responsible gaming. This is done entirely for your protection.

3Who is data shared with?

299bot does not sell your personal data to any third parties. However, information may be shared in certain specific circumstances to ensure the smooth operation of our services.

Data Sharing Circumstances

  • Payment Processors: Payment providers such as Mobile Banking, Nagad, and Rocket receive only the information necessary to complete a transaction.
  • Law Enforcement: Information may be disclosed to regulatory authorities under court order or legal obligation.
  • Game Providers: For Live Casino or slots games, your account ID may be shared with the relevant game studio.
  • Security Partners: Limited data may be shared with trusted security agencies to prevent fraud and cyberattacks.

All third parties with whom data is shared are bound by strict confidentiality agreements with 299bot and are required to keep your data protected.

4Cookies & Tracking Policy

299bot uses cookies on its website. Cookies are small text files stored in your browser that help improve your experience on the site.

Cookie Types

  • Essential Cookies: These cannot be disabled as they are essential for login sessions and security.
  • Functional Cookies: To remember your preferences, such as language and theme settings.
  • Analytics Cookies: To understand and improve website usage — these can be disabled.
  • Marketing Cookies: To show relevant offers — you can opt out of these at any time.

You can delete existing cookies or block new ones at any time through your browser settings. Note that disabling essential cookies may prevent you from logging in to 299bot.

5How long is data retained?

299bot retains your data only for as long as necessary. All relevant information is kept while your account remains active.

  • Account Information: Up to 5 years after account closure (as required by law).
  • Transaction Records: Up to 7 years in accordance with financial regulatory requirements.
  • KYC Documents: 5 years after account closure (per AML regulations).
  • Gaming Logs: Up to 1 year for dispute resolution purposes.
  • Marketing Information: Deleted immediately upon withdrawal of consent.

Once the retention period has expired, data is securely deleted or anonymised so that you can no longer be identified.

6Your Data Rights

As a 299bot user, you have important rights over your own data. We fully respect and uphold all of these rights.

  • Right to Know: You can request to know what information we hold about you.
  • Right to Rectification: You may request corrections to any inaccurate or outdated information.
  • Right to Erasure: You may request deletion of your data, subject to any applicable legal obligations.
  • Right to Object: You may opt out of marketing communications at any time.
  • Right to Portability: You may request a copy of your data in a machine-readable format.
  • Right to Restriction: You may request that we limit the processing of your data under certain circumstances.

To exercise any of your data rights, contact the 299bot support team. We will respond to your request within 30 days.

7Protection of Children & Minors

299bot is strictly for users aged 18 and above. We never knowingly collect information from minors.

If a minor registers on 299bot and we become aware of it, that account will be closed immediately and all collected data will be deleted.

If a parent or guardian suspects their child is using 299bot, please contact our support team immediately. We will take prompt action.

8Our Security Measures

299bot applies industry-leading technical and organizational measures to keep your data secure. Here are our core security practices:

256-bit SSL

All Data Transfers Are Encrypted

Firewall Protection

Advanced DDoS and Intrusion Protection

Two-Factor Authentication

OTP and Security Code System

Regular Audits

Third-Party Security Audits

Please note that no online platform can guarantee 100% security on the internet. That's why it's important to keep your password strong and never share it with anyone.

9Changes to the Privacy Policy

299bot reserves the right to update this Privacy Policy when needed. For any significant changes, we will notify you via SMS to your registered mobile number or through an in-app notification.

The date of any changes will always be noted at the top of this page under "Last Updated". Continued use of 299bot after any changes constitutes your acceptance of the updated Privacy Policy.

We recommend visiting this page regularly to stay up to date with our latest Privacy Policy.

10Contact & Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy, please contact the 299bot support team.

  • Email: [email protected] (General Inquiries)
  • Live Chat: 24/7 live support available
  • Response Time: Usually within 24 hours

We are always genuinely committed to resolving your concerns. 299bot believes that earning user trust is our greatest responsibility.

For data rights requests, we aim to respond within 30 business days.

Get Started Now

Join 299bot — Safe & Trusted Gaming

Done reading the Privacy Policy? Go ahead and create your 299bot account with confidence. Your data is protected and your gaming experience is secure.

By registering, you agree to our Privacy Policy

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